Frequently Asked Questions

Yes. The Launch plan has no monthly subscription and no setup fees. You only pay a 3.5% commission per transaction — so you pay nothing until you make a sale. Your first store build is also free.

No. Distributors and decorators are Brikl's primary audience, but businesses and organizations — schools, sports clubs, gyms, nonprofits, companies, and creators — can use Brikl directly. Create a free account and build your own store self-serve, or contact Brikl and we'll match you with a trusted distributor partner who runs the store for you.

Yes. You can sign up and run your own branded merch store — your domain, your branding, no inventory, no minimums. If you'd rather have an expert manage it, we'll connect you with a promotional products distributor in your area. See the Branded Stores hub for audience-specific details.

Sign up for a free account, then follow the tabs (marketplace → catalog → store). Enter your store details (name, address, contact info), choose a template from our 7+ professionally designed options, and assign catalogs. You can go from signup to live store in minutes — no developers needed.

Go to the Supplier Marketplace and browse 8,000+ products from 190+ brands. When you find products you want, drag them into a new or existing catalog. You can filter by category, decoration method, size, color, or fulfillment partner.

From your dashboard, go to Settings → Team and invite members by email. Brikl supports unlimited users on all plans — there's no per-seat charge. You can assign store owners per store to control who manages what.

All plans include unlimited stores, unlimited users, and unlimited organizations.

Yes. All plans include unlimited stores. You can create a separate store for each client, team, or program — each with its own URL, template, catalog selection, and branding. Switch between stores instantly from your dashboard.

You connect a custom domain by adding a CNAME record through your domain registrar (e.g., GoDaddy, Google Domains). Point your subdomain to Brikl's servers, and SSL is provisioned automatically. Propagation takes 1–72 hours depending on your registrar. Once connected, the store appears under your client's domain — no Brikl branding visible to shoppers.

Yes. You can change your store template at any time. Your catalogs, products, and settings carry over — only the visual layout changes.

When you share a catalog, you generate a link and control what the recipient sees. Toggle “Show embellishment” to reveal or hide decoration details. Toggle “Show price” to control pricing visibility. This lets you share a polished product collection with a client while deciding whether they see costs and decoration specs.

Yes. Duplicate any catalog in one click and choose what carries over — price configurations, embellished logos, categories, extra charges, and visibility settings. The duplicate is independent: edit it freely without affecting the original.

Brikl supports 12+ decoration methods: DTG (Direct to Garment), DTF (Direct to Film), Embroidery, Screen Printing, Sublimation, UV Printing, Engraving, Heat Transfer, Pad Printing, Laser Etching, Debossing, and Vinyl. The available methods depend on which fulfillment partners you use and which products you select.

Requirements vary by decoration method and fulfillment partner. Generally, DST files work best for embroidery, and EPS with transparent backgrounds for DTG and DTF. For Printful Enterprise specifically, a PNG works for both. The Design Tool guides you through file requirements per decoration location, and production-ready files are generated automatically — no manual prep needed per order.

The Design Tool lets you configure decoration locations on any product. Select a product, define where decorations go (left chest, full back, sleeve, etc.), place logos, set text zones, and configure embroidery thread profiles. For non-apparel products (mugs, tumblers, bags), use templates to define printable areas. Once set up, all decoration specs flow automatically to production when a shopper orders.

The Product Setting Table is a spreadsheet-style interface where you configure every product variant in a catalog. Expand any product to see all its variants (sizes, colors), then assign logos per variant per decoration location, set pricing, and track setup progress. It's designed for bulk configuration — you can set up hundreds of variants without opening each product individually.

Yes. In the Product Setting Table, you can assign logos at the variant level — meaning a size Small in Navy can have a different logo placement than a size Large in White. You can also assign multiple logos per product across different decoration locations (e.g., embroidered logo on the left chest, screen-printed design on the back).

The order flows automatically through the system — no manual steps required from the distributor:

1. Payment is captured at checkout.
2. The order is routed to the correct fulfillment partner via API.
3. Production-ready art files are sent with the order — pre-configured, no manual file prep.
4. The fulfillment partner decorates and ships the product directly to the customer.
5. Tracking information is generated automatically.
6. Your commission is calculated and queued for payout.

Each product in your catalog is mapped to a fulfillment partner. When a customer checks out with items from different partners, Brikl automatically splits the order and routes each line item to the correct producer. A single cart might contain a DTG hoodie routed to one partner, business cards routed to a commercial printer, and an engraved tumbler routed to a hard goods specialist — all handled automatically.

Production times vary by decoration method and fulfillment partner. Typical turnaround:

• DTG / DTF: 2–5 business days production + shipping
• Embroidery: 3–7 business days production + shipping
• Print products (business cards, etc.): 3–5 business days production + shipping

Shipping speed depends on carrier and destination. Most domestic orders arrive within 5–10 business days from order placement.

Yes. Your dashboard shows order status for all stores. Each order moves through stages: received, in progress, and shipped. Tracking numbers are generated automatically when the fulfillment partner ships the order.

Brikl connects to 12 fulfillment partners, including Taylor OnDemand, Printful Enterprise, Fulfill Engine, Vantage, and Rupt. These partners cover a range of decoration methods — from DTG and embroidery to commercial printing and hard goods engraving — giving you access to 8,000+ products from 190+ brands.

Shipping costs are calculated automatically and vary by fulfillment provider. For Printful Enterprise, rates are based on product weight, dimensions, destination, and carrier, and are displayed to the shopper at checkout. Taylor OnDemand business cards ship at $8.99 for the first item and $3.99 for each additional item. For all other fulfillment providers, a flat fee applies: $9.95 for the first item and $1.00 for each additional item. On the Launch plan, shipping costs are deducted from your payout automatically. On Enterprise, shipping is handled through your own payment and invoicing setup.

Yes. Some of Brikl's fulfillment partners ship internationally. Available destinations and shipping rates vary by partner. International orders may be subject to customs duties, import taxes, and longer delivery times. These costs are typically borne by the recipient.

For tax-exempt organizations (non-profits, schools, government entities), see our tax-exempt store guide.

Yes. Brikl supports tax-exempt stores for non-profits, schools, government entities, and wholesale/resale accounts. On the Launch plan, Brikl configures the exemption in the tax engine so eligible orders show $0 sales tax while every transaction stays on record for audit purposes. On Enterprise, you configure tax exemption through your own tax management software.

Read the full guide: Tax-Exempt & Non-Profit Stores →

Contact Brikl support within 7 days of delivery. Provide a photo showing the damage or misprint and a brief description. Brikl will review the case and arrange a free replacement if the product does not meet quality standards. Claims submitted after 7 days or without photo evidence may not be eligible.

Brikl holds SOC 2 Type II attestation, first achieved in 2022 and renewed annually through an independent third-party audit. Brikl is also PCI DSS Level 1 compliant via Stripe — credit card data is never stored on Brikl servers; all payment data is tokenized.

Additional security measures: TLS 1.2+ encryption in transit, AES-256 encryption at rest, multi-factor authentication, regular penetration testing and vulnerability assessments, 24/7 real-time monitoring, and dedicated incident response procedures. All data is stored in SOC 2 compliant cloud infrastructure.

Yes. Brikl holds SOC 2 Type II attestation, which covers the Security, Availability, and Confidentiality trust service criteria. The attestation was first achieved in 2022 and is renewed annually through a rigorous audit by an independent third-party firm. This makes Brikl one of very few platforms in the promotional products industry with this level of security certification.

Brikl processes personal data in accordance with applicable privacy regulations. Shopper data collected during checkout (name, address, email, payment details) is used solely to fulfill orders and is not sold or shared with third parties for marketing purposes. Payment data is handled entirely by Stripe and never stored on Brikl servers. For enterprise clients with specific data processing requirements, Brikl can provide a Data Processing Agreement (DPA) upon request. See our Privacy Policy for full details.