Brikl + Fulfill Engine

Service Level Agreements

Every order carries a target ship date. The standard network SLA is five business days from the moment an order enters production. Decorators are expected to maintain a 95% on-time shipping rate. Performance is tracked automatically through Fulfill Engine's software — not self-reported.

Quality Tracking & Root Cause Analysis

Quality metrics are tracked separately from on-time metrics. Fulfill Engine monitors replacement request rates per decorator, broken down by decoration method. If a decorator is performing well on DTG and DTF but struggling with embroidery, that shows up in the data.

Fulfill Engine meets with network decorators on a bi-weekly cadenceto review performance metrics, investigate root causes of quality issues, and implement corrective actions. Production is tracked down to the operator level — with timestamps and sign-in records — so issues can be traced to specific people, machines, and decoration runs.

Two-Step Quality Control

Every order passes through two separate quality checkpoints before shipping:

1. 1Production station check.When an operator scans an item at the heat press or decoration station, the software displays the actual product mock-up with artwork placement, along with all item details — brand, color, size, and decoration specifications.
2. 2Separate QC & shipping check. A different operator validates every print location, product specification, and item detail before a shipping label is generated. The order cannot ship until this step is completed.

Intelligent Order Routing

Orders are not randomly assigned. Fulfill Engine routes each order based on multiple factors:

• •Decoration capability— which decorators can handle the required methods (DTF, DTG, UV direct-to-film, embroidery)
• •Thread and consumable inventory— every decorator is mapped with their available thread brands and consumables
• •Current capacity— decorators at or near capacity receive fewer orders to protect SLA targets
• •Proximity to end customer— when all other criteria are equal, orders route to the nearest decorator

Consistent Output Across the Network

Fulfill Engine's parent company, Stahls', operates its own production facilities in Michigan and Pennsylvania. These facilities run the same software as every network decorator.

For DTF production, every decorator in the network uses the same consumables — identical ink, film, and powder — as Stahls' own facilities. Stahls' retrofits DTF printers across the network to ensure one-to-one output consistency. For embroidery, decorators are mapped with their thread brands so orders can be locked to specific thread lines when color precision is critical.