Store Build Services — Refund & Reschedule Policy

A guided store building session with a member of the Brikl team.

Simple — $99. One store, up to 20 items, up to 2 logos, products from the Brikl marketplace.

Advanced — $199. Many products and logos, brand standards, multi-store landing page, artwork specifications, coupons or a custom URL.

Payment is taken when you book. Prices are in US dollars.

We need these files before the session starts:

• Logo — PNG, EPS or DST · 300 dpi · transparent background. You’ll upload this when you book.
• Banner — 1308 × 279 px · SVG, JPG, GIF or PNG

Without them we can’t build your store. We ask for your logo at the point of booking so this doesn’t catch anyone out, and we send a reminder with the full list the day before.

More than 48 hours before your session: reschedule free, as often as you need, using the link in your confirmation email.

Inside 48 hours — one free reschedule, whatever the reason. If you can’t make it, don’t turn up, or arrive without your files, we’ll rebook you once at no extra charge. A second missed or unusable session is treated as delivered and is not refundable.

If we need to move your session for any reason, we’ll reschedule you free of charge and none of the above applies to you.

More than 48 hours before your session — full refund. Cancel using the link in your confirmation email and we’ll refund the full amount to your original payment method within 5–10 business days.

Less than 48 hours before, or after the session — no refund. Inside 48 hours the time is reserved for you and our team is scheduled around it. You keep the option of one free reschedule described above.

If something went wrong, tell us. If your store wasn’t built, or wasn’t built to what we agreed, email support@brikl.com within 7 days of the session. We’ll either finish the work or refund you. We’d rather fix it than argue about it.

Store build sessions cover building your store. They don’t include creating or redrawing artwork, ongoing store management, custom development, or work outside the session’s scope.

If your build needs more than one session covers, we’ll tell you during the call. You’re welcome to book another session at the same flat price — there’s no hourly billing and no open-ended invoice.

If you’re moving stores from another platform, there’s no charge and nothing to pay. Book a migration session directly — none of the payment terms above apply.

We do ask one thing: if you can’t make it, cancel or reschedule using the link in your confirmation. The session is free, but the time isn’t.

Migration rebuilds your stores on Brikl. It does not carry over your existing web addresses; you’ll choose a new address during the process — a free Brikl subdomain, a domain you already own, or a new one.

If you have a problem, contact us first at support@brikl.com. We resolve almost everything within a day. Raising a chargeback before contacting us means your account may be suspended while the dispute is investigated, which helps nobody.

support@brikl.com — we answer within one business day.